No returns allowed on any FINAL SALE items, except for if flaws in workmanship are found (as long as the hang tag has not been removed). In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item (other than FINAL SALE) that is unworn and has the hang-tag intact. This applies to any product shipped with defects in craftsmanship or material. If a RUSH production timeline leotard is returned, the RUSH fee cannot be refunded. If you received free shipping and your return brings the order total below $200, Luckyleo's cost of shipping your order will be deducted from the amount returned to you. Please contact us at email@example.com to approve a return. We reserve the right to deny refund to sender without prior return approval. Only unworn items will be accepted for returns within 30 days of when item was delivered to you. We will not be accepting any returns, exchanges, or refunds on any of our face masks, due to the nature of the spread of COVID-19.
Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.
To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our products are not authorized for resale. Any attempt to return an item purchased through a third party will render our return policy void.
Custom products at Luckyleo Dancewear are hand-crafted according to your color and size choices. Please allow 8 weeks for us to hand create and ship your order. For rush orders, we will ship your order out within 3 days of purchase. If you place your rush order after 3:00pm MST, it will count as being placed on the following day.
All items purchased from Luckyleo Express or the Luckyleo Prints/Handpainted Allures sections will be shipped out within four business days. We cannot accommodate combining shipping of Luckyleo Express orders due to large volume of orders.
All items purchased from Luckyleo Classics will be shipped out within four business days.
Upon your purchase, you will receive an email at the address you provided confirming your order. After we have shipped your order, you will receive a second email with shipping information. We will ship depending on your choice of shipping at checkout. Please allow a few weeks for Priority Mail shipping if you reside outside the US due to possible customs delays.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Luckyleo has no control over these charges, nor can Luckyleo predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Get in touch with us at firstname.lastname@example.org or using the contact form below to find out more information about Luckyleo Dancewear Wholesale.